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Ask The Experts – Cancellation Fees

Posted on by Debbie Boggs, Staging Studio Co-Founder

Do you charge a cancellation fee for missed/cancelled consultations? 

– Nicole Schenk, Ontario 

This is a question that I am sure a dozen veteran stagers, would give you a dozen different answers to. It all depends on how established your business is and how full your schedule is. When you are starting out, you may need to give a lot of grace. If it is a realtor who pays for the consultations and sends you a ton of business, again, you are going to understand that it does occasionally happen.
On the other hand, if it is a repeat offender, definitely charge them. Also, if you are so busy that you are tightly scheduled and taking on that appointment meant giving up another one, then yes. Generally, we reschedule at no charge, but if we actually go to the appointment and they don’t show, we do. Keep the big picture in mind. Is it going to help set healthy boundaries, or is it going to put a bad taste in the mouth of a potential client? Honestly as your business grows, some days you will be so busy with vacant staging, that you are going to be thrilled when an occupied consultation cancels.
Debbie Boggs, Staging Studio Co-Founder
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Debbie Boggs, Staging Studio Co-Founder

Debbie Boggs is a co-founder of Staging Studio, a RESA® and IAHSP accredited staging certification training provider, and the co-owner of BY Design Home Staging, a multimillion-dollar home staging company in San Antonio, TX. Staging Studio gives stagers the skills they need to launch & grow their home staging businesses. Staging Studio’s goal is to ensure that every stager has access to the best resources that will rocket their staging business to success. Debbie, and her best friend-turned-business-partner Julie Young, foster a supportive staging community with their free Facebook group, Staging Studio Society, and an award-winning staging blog full of the latest trends, news, and more from the staging industry. Together with other industry leaders, Debbie and Julie co-authored the Amazon #1 bestseller, Marketing for the Staging + Design Industry. Debbie and Julie have won numerous awards for their staging and training program, including RESA Real Estate Staging Industry’s Most Influential People; RESA Top Ten Luxury Vacant Staging Team of the Year RESA; RESA Top Ten Home Stager of the Year - Vacant; HSRA Top Five Staging Companies; Freshome Best Interior Designers; and Feedspot Top Home Staging Blogs for StagingStudio.com/blog. Staging Studio is built on the belief that the home staging industry should be open to anyone who loves home decor and has an entrepreneurial drive. That’s why they work to keep tuition low and donate 10% of all course fees. Those funds go to scholarships for Staging Studio students, to help them get the training they need to run a profitable business, and to nonprofits that benefit women and children.

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