Conflict. Even the word itself has sharp edges. Have you ever wondered how a perfectly fine stager/client relationship can devolve from bright and sunny to a four alarm fire in the snap of your fingers? Have you ever thought to yourself, “I don’t know how this could have happened?” Have you ever considered the notion that conflict could actually be a growth accelerator for your business?
In this session Bobbie McGrath will discuss how setting proper expectations (even BEFORE your initial client contact) will allow you to avoid many of the ordinary disputes commonly placed within our industry. You will learn to appreciate the opportunity to perfect your craft whenever discord raises its ugly head.
By actively managing expectations you will harness an effective technique reducing these sometimes harsh situations, allowing you to set yourself apart as a true staging professional!
LEARNING OBJECTIVES-
You will…
1 …develop an understanding of how actively managing expectations from the very beginning will alleviate many common conflicts.
2 …learn to view complaints as a stepping stone to providing BETTER service.
3 …learn how to navigate those folks who will NEVER be satisfied.
By stating your process, acknowledging the common bumps along the staging road, and putting systems into place ahead of time, you will go far in avoiding oftentimes volatile situations. Better yet, you will look forward to unearthing these situations as ways to improve your service setting you apart from your competition!
Bobbie McGrath is an international award winning home stager, trainer, speaker and co-author of Amazon’s best selling book, “Home Staging: The Power That Sells Real Estate”. In addition her latest collaborative book will be released this fall! She was named Technical Staging Editor for the new online publication, “Aspired Home Magazine” dedicated to showcasing and educating the public about the difference between home staging and interior design. Currently training Australian Realtors and home stagers Bobbie created a North Carolina CE Course for Realtors focusing on how to utilize Staging to build a powerhouse real estate business. Focusing on educating the public, Realtors and fellow stagers Bobbie is introducing a series of online training courses which take a deep dive into the “why” of home staging. Stay tuned for more!
Voted by her international peers as one of RESA’s (Real Estate Staging Association) Top Ten Occupied Home Stagers in America in both 2015 and 2016, Bobbie has been recognized as “Best of HOUZZ” for customer service and design in 2015, 2016, and again in 2017. Known for her positive and empowering approach she has a gift for finding just the right words in often difficult situations. Homeowners and Realtors alike use words such as “positive”, “professional”, “effective” and “great communicator” when describing her.
Whether you are a Realtor, home owner or fellow stager, Bobbie’s goal is always to provide a positive and empowering experience!
Felicia has a background in production design and studied at Academy Of Art University where she had a focus in Motion Pictures And Television. In her free time you can find her reading about the latest marketing trends or hanging out with her husband in Disneyland.
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